Shipping policy

Overview

This shipping policy outlines general shipping‑related terms applicable to all orders placed through our online service. By placing an order, you agree to accept the terms set forth in this policy. This policy shall be read together with our Terms of Service, Return & Refund Policy and Privacy Policy.

Processing Time

All orders will undergo standard pre‑shipping processing before dispatch. Order processing does not include transit time. Processing time may be extended during holidays, peak promotional periods or due to external unexpected circumstances. We do not guarantee same‑day dispatch for any orders.

Once your order has been dispatched, you will receive a notification with relevant tracking information, if tracking is available for your shipment.

Shipping Time & Delivery

Estimated delivery times are for reference only and are not guaranteed delivery dates. Actual delivery may be affected by factors including but not limited to logistics carrier performance, remote delivery locations, customs clearance, weather conditions, public emergencies or force‑majeure events.

We are not liable for delays caused by third‑party logistics providers or circumstances beyond our reasonable control. If your package shows as delivered according to carrier tracking but you have not received it, please first check with local delivery points, neighbors or building management, then contact our support team.

Shipping Fees

Shipping charges will be displayed to you prior to order confirmation at checkout. Customers may only be charged one‑time shipping cost for each order, which also covers shipping related to eligible returns where applicable. Restocking fees will not be charged to consumers for product returns.

Shipping fees are non‑refundable unless there are verified errors on our side that lead to order cancellation before shipment.

Delivery Address Responsibility

You are responsible for providing complete and accurate shipping and contact information when placing your order. We cannot make address changes after an order has been shipped. Any failed delivery, package return or extra cost resulting from incorrect or incomplete address information provided by you shall be borne by you.

Customs & Import Duties

For cross‑border shipments, import duties, taxes or local clearance fees may apply upon arrival at the destination country or region. Such potential costs are the responsibility of the recipient. We have no control over customs assessment and cannot predict duty amounts. Please check your local import regulations before placing your order.

Lost or Damaged Packages

Please inspect your package upon receipt. If your shipment arrives visibly damaged, please keep packaging evidence and reach out to our support team promptly.

For packages confirmed lost by the shipping carrier, we will handle resolution in accordance with our return and refund policy. Claims for lost or missing packages must be submitted within a reasonable period after the estimated delivery window.

Undeliverable & Returned Shipments

If a package is returned to us due to refusal of acceptance, invalid address, failed multiple delivery attempts or recipient‑related reasons, you may be responsible for any return freight cost. We will process further arrangements once the returned item is received by our facility.

Policy Updates

We reserve the right to revise this shipping policy at any time. Changes will take effect once published on our website. Your continued use of our service after publication means you accept the updated policy terms.

Contact

If you have any questions regarding shipping, delivery or related matters, please reach out via our official support email.